Help & FAQs
Your trusted OpenView Installers Cape Town team is here to help with installation, setup, and troubleshooting.
Openview FAQs
Your Complete Guide to Openview Services
📞 Need Help? Call Us: 082 3969679
💰 Equipment Cost & Installation
| Question | Answer |
|---|---|
| Cost & What You Get | Decoder-only prices start at R799 at leading retailers. You get 20+ TV channels and 28 radio stations for free, with no monthly fees. |
| If You Have a Satellite Dish | If your dish is on the IS-20 satellite (same as DStv), just plug in and activate. If not on IS-20, an installer must reposition it. |
| If You Don't Have a Dish | Contact an installer for dish installation and decoder activation. Expect to pay around R900 for dish and installation (decoder not included). |
| Finding an Installer | Use the official interactive map on the Openview website or call 082 3969679 for assistance. |
📡 Compatibility & Availability
| Question | Answer |
|---|---|
| New TV Needed? | No. Openview works with all TV sets, both SD and HD. |
| Keep DStv? | Yes. Use a dual LNB to connect both decoders to one dish. Contact an installer for help. |
| Decoder for Every TV? | Yes. Each TV needs its own Openview decoder to watch different channels at the same time. |
| Available Everywhere in SA? | Yes. Openview has 100% coverage across South Africa. |
| Where to Buy | Available at major retailers like Game, PEP, Makro, Checkers Hyper, and others. |
🔧 Setup, Usage & Support
| Question | Answer |
|---|---|
| TV License Needed? | No. You don't need a TV license to buy or watch Openview. |
| How to Subscribe | No subscription needed. It's completely free—no monthly fees or contracts. |
| Living in an Apartment | Often possible if the building already has a DStv system. Speak to your body corporate or landlord, or consult an installer. |
| Moving House | You can take your decoder. You can also take the satellite dish or have a new one installed at your new home. |
| Availability Outside SA | No. Openview decoders are not sold outside South Africa. |
| Future Charges | None. There are no sign-up fees, monthly subscriptions, or contracts now or planned for the future. |
🛠️ Troubleshooting Common Problems
On-Screen Errors (e.g., 200, E04, E06)
To clear error codes, dial *120*6843*1# from your mobile phone and select Option 2.
No Signal (e.g., E52)
Disconnect the power and LNB (dish) cables from your decoder. Reinsert the LNB cable first, then the power cable, and wait for the decoder to reboot.
Signal Strength Check
Press the HELP button on your remote. For good viewing, signal strength and quality should be above 75%.
Bad Weather
Heavy rain can temporarily affect the signal ("rain fade"). The problem should resolve once the rain stops.
Need Immediate Assistance? Call our support team at 082 3969679 for help with installation, troubleshooting, or any other questions.